Support
Something not working, or a question about the game? Write to [email protected] — we answer every message, usually within a few days.
When you write
Tell us which version you use (web, Windows, Mac, iPhone, iPad or Android), your device and system version, and what happened — a screenshot helps a lot.
How do I move around?
Drag to look around. Tap or click a spot on the floor to walk there, and pinch or scroll to zoom in. Double tap or double click the armchair, the bed or the desk chair to sit or lie down; tap a spot on the floor to get up and walk there.
How do I write a letter?
Sit at the desk, then double tap or double click the paper pile. Tap again to stop writing.
The time or season looks wrong
Open the World panel (the sun button) and choose “Now” for the time of day and the season to follow your device, or pick one you like. The Live weather changes on its own over days, with the season.
How do I turn the music down?
Open Settings (the sliders button) and move the Music slider; all the way left turns it off.
My settings are gone
Settings are saved only on your device. Deleting the app, or clearing this site’s data in your browser, also deletes them. They do not move between devices.
Does it work offline?
Yes. The apps include everything they need, and the web version keeps working once it has loaded. When you are online again, it quietly picks up any new content.
More
Read the Privacy Policy and the Terms and Conditions.